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Help Center
  1. Twilio Support
  2. Segment
Access
  • How long is the active user session timeout for a HIPAA and non-HIPAA workspaces?
  • IP not allowed error in Segment warehouse Syncs
  • How do I invite a new team member to my Segment workspace?
  • Segment SSO Login Fails Due to Okta Email Mismatch
  • How to Delete Your Segment Workspace
Billing
  • How to add or update a credit card for a Segment self-service Team plan
  • How can I update the billing contact email for my Segment workspace?
  • Why did my Segment MTU count increase unexpectedly?
  • Why is there a large number of MTUs showing under "All other Sources" on the MTU Over Time graph?
  • How are MTU overages billed on the monthly Team plan in Twilio Segment?
  • How can I see which sources are generating the most anonymous versus identified users in Segment?
  • See all 18 articles
Cloud Sources
  • ★ How to Add Facebook Ads Insight Action Types to Segment Source Syncs?
  • The 'Platform' Property Not Arriving Consistently to Segment and Destinations
  • How to Force a Salesforce Full Sync
  • Missing Historical Data for Newly Enabled Salesforce Custom Properties
  • How to Force a Full Salesforce Sync in Segment
  • Setting the initial sync date for Hubspot source
  • See all 7 articles
Consent Management
  • Why are Consent Traits showing on an Engage profile?
  • Enforce and Validate User Consent in Segment Event Payloads Using Source Insert Functions
  • Source Debugger does not load
  • How to add consent object to your events in Segment?
  • How to configure consent categories in Segment app
Data Management
  • How Long Does Segment Retain Data Sent to Platform
  • Does Segment support deletion based on anonymousId or messageId?
  • Can I select which destinations a user deletion request is sent to?
  • What are the SLAs and limitations for deleting and suppressing users in Segment?
  • How can I log Segment deletion and suppression requests to a third-party platform or endpoint?
  • Why Does My Schema CSV Export Look Different From the Schema UI?
  • See all 7 articles
Destinations
  • ★ Fix Google Ads Remarketing Forbidden Error in Segment
  • ★ How to Audit Segment Actions Destination Event Payloads
  • ★ Segment Profile Destination Events Not in Live Debugger
  • ★ Why are Segment events not showing up in StackAdapt?
  • ★ Send Standard Events via Facebook Conversions API
  • ★ Why can't I create destination alerts in Segment?
  • See all 123 articles
Destination Filters
  • Cannot Load Example Events in Segment Mapping Tester
  • Filter Duplicate Events from Browser and Server in Segment
  • Events Dropped Due to Competing Destination Filters
  • Do Segment Event Replays Respect Destination Filters?
  • Destination Filters Fail to Block Events When Using Glob Patterns or Event Name Fields
  • Can I use Insert Functions with Device Mode Destinations?
  • See all 11 articles
Functions
  • Destination Function Creation Fails with HTTP Timeout Error
  • How Segment Functions Monthly Usage is Calculated
  • Can You Collect Leads From Multiple Facebook Pages Into a Single Source?
  • Remove userId Field from Segment Destination Payloads
  • Segment Function Undefined Properties Errors
  • How to Filter Events at the Segment Source Level
  • See all 15 articles
Libraries
  • How to Disable Automatic Mobile Lifecycle Events in Segment
  • Understanding Segment Retry Logic for HTTP Status Codes
  • First-Party Cookies for Analytics.js to Function
  • How is the anonymousId generated in Segment?
  • How To Generate a New Write Key for Your Segment Source
  • Why Custom Fields Drop in Segment HTTP API Events
  • See all 29 articles
Partners
  • What is a replay?
  • How does Segment deduplicate events?
Privacy & Security
  • Is it possible to migrate my current workspace to the EU region?
  • How do I obtain SOC 2 Type 2 reports and ISO 27001 certificates?
  • Identifying Profiles To Bulk Delete Without Audience Builder
  • Why am I being logged out of my HIPAA-eligible workspace automatically?
  • How can I opt into Segment's Data Protection Addendum and Standard Contractual Clauses to ensure GDPR compliance?
  • Which regulation types does Segment Support?
  • See all 11 articles
Profiles Sync
  • ★ Bulk Update Limitations for Segment Profiles Sync's Selective Sync API
  • Profile Sync Schema Persists in Warehouse After Engage Space Deletion
  • Profile Sync: Counting Distinct Email Records in the Identifies Table
  • How to Understand Identity Resolution in Profiles Sync
Protocols
  • Do Events Blocked by Protocols Count Toward My MTU Usage?
  • What Are the Best Practices for Data Collection in Twilio Segment?
  • Can I Block Events That Are Forwarded From Another Source Using Schema Controls?
  • Do Blocked Events Count Toward My MTU Usage?
  • How Do I Add Page and Screen Events to My Tracking Plan?
Public API
  • ★ PAPI Activation Endpoint Not Supported for Custom Functions
  • Can I Update Databricks Secrets via Segment Public API
  • Resolve Public API No Handler Function Found Error
  • How To use Public API to delete Audience
  • Format groupBy for Delivery Overview Public API Endpoints
  • How to Export Audience Definitions from Segment Engage
  • See all 10 articles
Replays
  • Can I Replay Only a Specific Track Event in Segment?
  • What are the data export options for non-Business Tier accounts?
  • Why Source Insert Functions Bypass Segment Data Replays
Reverse ETL
  • ★ Why do I see conflicting event/record counts between the Load Results badge, Records Retried badge, and graph in the RETL Sync Summary page?
  • LiquidJS and Functions Unsupported in Reverse ETL Destinations
  • Reverse ETL: Can Deleted Models Be Recovered or Restored?
  • Reverse ETL: Troubleshooting Model Previews Failing to Update or Refresh
  • Reverse ETL Syntax Error: Expected ")" but Got ";"
  • Reverse ETL: Expected "No Records Extracted" Behavior on Initial Sync
  • See all 17 articles
Spec
  • How to Check the Segment Status Page for Incidents
  • How to Disable the Guided Setup in Segment Workspace
  • What are some events B2B SaaS companies use?
  • In Segment, can the same user be part of more than one Group
  • How can I import data from my warehouse back into Segment?
Storage Destinations
  • Troubleshooting "Object Does Not Exist" and Schema Mismatch Errors in Segment
  • Can I connect Google Cloud Storage destination without using Service Account Keys?
  • Why are Facebook Dynamic Creative breakdowns missing in Segment warehouses?
  • AWS PrivateLink Implementation
  • Why does my Segment warehouse sync show 0 rows synced even when the sync is marked as successful?
  • Find row update timestamps in Segment Data Warehouses
  • See all 22 articles
Unify & Engage
  • ★ User Re-enters the Journey Without Performing the Entry Event
  • ★ How to replay historical Segment data to Engage
  • ★ Why aren't Segment audience exclusion rules working with certain traits?
  • ★ Audience Membership Count Lower Than Expected in Segment Engage when using nested traits as conditions
  • Attach Profile Traits and Identifiers to Audiences Events
  • Fix TikTok External Audience Creation Error in Segment
  • See all 88 articles
We can’t wait to see what you build.
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