Objective
This article explains how to add or update the credit card used to pay for a Segment self-service Team subscription. It also explains why some customers may not see the Payment Information tab.
Product
Twilio Segment
Environment
Segment Console
User Account Permission/Role(s) Required
Workspace Owner role
Procedure
To add or update the credit card for your Segment self-service Team subscription:
- Sign in to your Segment workspace.
- Navigate to Settings.
- Select Usage & Billing.
- Open the Payment Information tab.
- Enter your new credit card details.
- Important: Ensure the "Save payment details to Twilio Segment for future purchases" checkbox is selected.
- Save your changes.
Selecting this checkbox stores your payment method so it can be used to automatically charge your monthly subscription and any applicable usage charges.
Why can't I see the Payment Information tab?
The Payment Information tab is only available for self-service Team subscriptions that are billed by credit card.
If you're on an invoiced Business plan or an invoiced Team plan, you won't see this tab because credit card details are not stored for contracted or invoiced customers. These subscriptions are billed through invoicing rather than automatic credit card payments.
If you're unsure which plan you're on, contact your account representative or Segment Support for assistance.
Additional Information
- The Payment Information page is only used for self-service subscriptions billed by credit card.
- If your payment method has expired or changed, update it before your next renewal or invoice to help avoid payment failures.
- Contracted (invoiced) customers should work with the AR team (ar@segment.com) if there are any billing or payment questions.