Question

When connecting Salesforce Marketing Cloud as an Object Source in Segment, I receive the error: "The client's IP address is unauthorized for this account. Allowlist the client's IP address in Marketing Cloud Administration." Does Segment provide static IPs for allowlisting, and what IP ranges should be used?

Product

Segment

Environment

Segment Console

Answer

Segment does not provide static IP addresses for connected sources. Segment’s infrastructure operates on AWS and uses a distributed pool of servers with dynamic IP addresses. If IP allowlisting is required, the range must include all IP addresses in the AWS region where your Segment workspace is hosted. For US workspaces, allowlist all IP addresses in the us-west-2 region. For EU workspaces, allowlist all IP addresses in the eu-west-1 region.

Additional Information

Refer to AWS documentation for the current list of IP ranges for each region.