Question
Why am I unable to create a Segment workspace?
Product
Twilio Segment
Environment
Segment Console
Answer
Users who are auto-provisioned through SSO may be blocked from creating new workspaces if they are not an organization admin or operator.
This is expected behavior. Workspace creation permissions are based on organization-level permissions and SSO provisioning status, not on workspace-level roles. Being an Owner of an existing workspace does not grant permission to create a new workspace.
An organization admin or operator must create the workspace and then invite the user to it.
If workspace creation is required, contact an organization admin to create the workspace or review the user’s organization-level permissions. Alternatively, contact your Segment Account Executive for assistance with workspace creation.