Question
Where can I access SOC 2 Type 2 reports and ISO 27001 certificates?
Product
Twilio Segment
Environment
Segment Console
Answer
They are available via the Trust Center. Some documents (such as SOC 2 reports) may require additional verification or controlled access depending on confidentiality requirements.
You can access the documents following these instructions:
- Go to the Trust Center: Segment Trust Center
- Navigate to the Compliance or Reports section
- Select the relevant document (SOC 2 Type 2 or ISO 27001 certificate)
- Follow any on-screen access instructions if prompted
Additional Information
If a specific report or certificate is not visible in the Trust Center, you should contact your account representative or the support team, who can assist with providing the correct version or granting access if required.