Question
How are MTU overages billed on the monthly Team plan in Twilio Segment?
Product
Twilio Segment
Environment
Segment Console
Answer
The monthly Team plan includes 10,000 Monthly Tracked Users (MTUs) for a base fee of $120 USD per month.
If your workspace exceeds the included 10,000 MTUs during a billing period, overage charges are billed using tiered pricing:
- $120/month base fee (includes the first 10,000 MTUs)
- $12 per 1,000 MTUs for usage between 10,001 and 25,000 MTUs
- $11 per 1,000 MTUs for usage between 25,001 and 100,000 MTUs
- $10 per 1,000 MTUs for usage over 100,000 MTUs
For example, if your workspace is on a monthly Team plan and records 50,000 MTUs in a month, your total monthly charge would be $575, calculated as follows:
| Charge | Amount |
|---|---|
| Base fee (includes first 10,000 MTUs) | $120 |
| Next 15,000 MTUs (15 × $12) | $180 |
| Next 25,000 MTUs (25 × $11) | $275 |
| Total | $575 |
Overage charges are calculated only for the MTUs that exceed the 10,000 MTUs included with the monthly Team plan.
Additional Information
For more information about Segment Connections pricing, including MTU allowances and overage pricing, see the Twilio Segment Connections pricing page.