Question

Is Segment is a HIPAA eligible platform?

Product

Segment

Answer

Segment is a HIPAA eligible platform, and meets the data privacy and security requirements of healthcare customers and their stakeholders. For more information about Segment becoming HIPAA eligible, please see this article:

• Leverage real-time data to deliver personalized care to patients, at scale, and uncover critical moments in the care journey.

Twilio BAAs (Business Associate Agreements) are available to customers on a Business Tier plan.

Before you begin, check that the Segment products and services you'll use for your HIPAA workflows are on the list of Twilio's HIPAA Eligible Products and Services. After you've verified availability, contact your Account Expert to request a demo.

Additional Information

You can find more details on verifying that your Segment Workspace is HIPAA eligible, performing HIPAA auditing, configuring data encryption, and adding user session timeouts here.