Question

Why did my free Segment workspace disappear after I stopped using it?

Product

Segment

Environment

Segment Console

Answer

Segment automatically deletes free workspaces after 30 days of inactivity. If you have not logged in or sent data for more than 30 days, your workspace and its data are permanently deleted and cannot be restored. When you log in after this period, you may be prompted to create a new workspace, which is why only the new workspace appears in your workspace list. Creating a new workspace with the same email does not recover the old data.

Additional Information

To keep your free workspace active, log in or send data at least once every 30 days. For more details, see the Segment Data Retention Policy.