Twilio

Application Process

• Submitting a bulk port request
• US and Canada Termination Zones for Elastic SIP Trunking
• Porting a Phone Number to Twilio
• What are the phases of porting a landline number?
• How do I submit a port request to Twilio?
• Why was my port request rejected?
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Porting Basics

• When porting my number, should I cancel my service with my current carrier?
• What is porting?
• How is toll free porting different from landline porting?
• What is a RespOrg?
• Can I port my toll-free number into Twilio to use for text messaging?
• What does it mean when my current carrier “releases” my number?
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International Porting

• International Porting Charges
• Australia Porting Beta
• United Kingdom Porting Beta
• Canada Porting Beta
• International Porting

Troubleshooting

• SMS continues routing to Twilio after porting number to another carrier
• What should I do to ensure a seamless transition of service during the porting process?
• Number is “rejected” during the porting process
• Can you port my number by a specific date?
• Can I expedite a port request?
• Reducing rejections during the porting process
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Billing and Pricing

• How much does it cost to port my number to Twilio?
• Billing cycle for port requests
• Pricing for numbers ported to Twilio
• Why was I charged a fee for my phone numbers despite canceling the port?

Porting Away

• Can Twilio continue to provide Voice and SMS service after porting numbers away?
• Why did I receive a port-away notification?
• Does Twilio allow its customers to port away phone numbers?
• May I prevent my end customers from porting away phone numbers?
• How do I approve a port-away notification?
• How do I dispute a port-away notification?
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