SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site,, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

When porting my number, should I cancel my service with my current carrier?

When porting a phone number to Twilio, it's important that your phone number remains active on the current carrier until the port request has been completed.

Once you've received confirmation that your port request has been completed, we recommend that you contact your previous carrier to ensure that the phone number has been taken out of your account to prevent further charges.

Have more questions? Submit a request
Powered by Zendesk