Reducing rejections during the porting process is crucial to ensure a smooth transition of your phone number to Twilio. Here are some strategies to minimize the likelihood of rejections:

1. Obtain a Customer Service Record (CSR):

• • A CSR from your current carrier contains all the necessary information about your account. Having this document ensures that the details you provide during the porting process match the carrier's records, reducing the chance of rejections.

2. Verify Account Information:

• • Ensure that all account details, such as the account number, PIN, and billing address, are accurate and match the records held by your current carrier. Discrepancies in these details are common reasons for port rejections.

3. Authorized User:

• • Make sure that the person requesting the port is an authorized user on the account. Unauthorized requests can lead to rejections.

4. Address and Zip Code:

• • Double-check that the address and zip code provided match exactly with what is on file with your current carrier. Even minor differences can cause rejections.

5. Contact Current Carrier:

• • Before initiating the port, contact your current carrier to confirm that there are no outstanding issues or restrictions on your account that could prevent the port.

6. Follow Up Promptly:

• • If a rejection occurs, Twilio will inform you via email with the reason for the rejection. Address the issue promptly and work with your current carrier to resolve it.

By taking these steps, you can significantly reduce the chances of encountering rejections during the porting process, ensuring a smoother transition to Twilio's services.