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What should I do to ensure a seamless transition of service during the porting process?

To ensure a seamless transition of service during the porting process to Twilio, follow these steps:

  1. Maintain Current Service:
    1. Maintain your existing service with your current carrier, PBX, app, etc., for at least 10 days past the scheduled port date.
    2. Keep paying for existing phone service with your current carrier until you’ve verified that calls are routing to Twilio as expected. This ensures that your current coverage will continue if the scheduled porting time is delayed for any reason.
  2. Test and Configure Your Twilio App:
    1. Fully test and configure your Twilio app at least 48 hours before your scheduled port date.
    2. Since port times occasionally vary, it’s crucial to have your app up and running when the number re-routes to Twilio. If your app is not properly configured, your phone service won’t work as expected after the port occurs, even though traffic has been re-routed to Twilio.
    3. You can prepare the A2P campaigns ahead of port completion so they are available once SMS ports. It is not advisable to set up a messaging service prior to SMS ports to Twilio, as this will attempt to add the campaign to the number automatically, which will cause an error because the SMS will not be with Twilio. 

By following these steps, you can ensure a smooth transition and minimize any potential downtime during the porting process. 

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