SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Does Twilio allow its customers to port away phone numbers?

Yes, Twilio generally allows its customers to port away phone numbers. Here are the key points regarding this process:

Porting Rights:

  • Twilio extends certain rights to its paying customers to port away purchased phone numbers wherever it is technologically feasible and in compliance with applicable laws and regulations.

Ported Numbers:

  • If you originally ported a number onto Twilio’s platform, you also have the right to port that number away from Twilio, subject to the same technological and legal constraints.

This flexibility ensures that customers have control over their phone numbers and can transition them to other carriers if needed.

Have more questions? Submit a request
Powered by Zendesk