SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site,, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Why was I charged a fee for my phone numbers despite canceling the port?

For phone numbers that are porting to Twilio’s platform, the billing cycle begins as soon as a port date is scheduled. Normally, a port date is scheduled roughly 7 days before the number is expected to port to Twilio. If you attempt to cancel a port during this time, you may be charged for one month of service. In order to avoid the possibility of fees, it’s best to submit cancellation requests as soon after the initial port request as possible.


Have more questions? Submit a request
Powered by Zendesk