Are you having trouble reading your Twilio invoice? Is any of the data confusing? Well, you've come to the right place. This guide will explain how to access and read your Twilio invoice.
Access your Invoice
Twilio Invoices can be retrieved at any time from the Billing Overview page in Console.
In the following sections, we'll introduce and explain the different components of your Twilio invoice:
- Company Name and Address
- Invoice Summary
- Usage Summary
- Payment Instructions
- Tax Details
- Bucket Details
- Usage Details
- Usage Details per linked account
Notice: Between June and December of 2019, Twilio will begin rolling out a series of visual and informative upgrades to your invoices. If you read about something here that you haven’t received yet, keep an eye out for a release coming to you soon!
Company Name and Address
The top left of the invoice will show your business name, the service month, and your service address. The top right of the front page will show Twilio’s business name and address.
The front page of your invoice has a summary section, with a brief run-through of your account's attributes. The invoice amount, currency of the invoice, and due date are all highlighted in a box for your ease.
The Billing Preferences page in Console allows you to add or edit a PO number, business name, business tax ID, and more. If you’ve entered any of this information, those details would also show up here in the Invoice Summary section. Please note, depending on your country's taxation requirements, you may see a Tax ID number, VAT number, or GST number.
The usage summary on the front page of your invoice summarizes usage across all items, linked accounts, and sub-accounts, to show a high-level summary per product group.
Each product listed represents the total usage costs billed in this invoice, along with the following non-product line items:
- Credits represent the total amount of sales reversed.
- Promos represent the total amount of promotional money added to your account.
- Taxes represents the total taxes charged for services billed, based on the taxation requirements in your country.
Note: If you are not in a country we current tax, you would see a statement explaining the same and no tax line items.
The payment instructions page contains information required to pay by wire, remittance instructions, exchange rate, and other statutory requirements such as Twilio’s Tax ID, where applicable. Depending on your country and currency, you may see customized payment instructions.
The taxes section tabulates the breakdown of services consumed by tax type, the taxes charged based on the products consumed, and the effective tax rate on each item. Some services and account promotions may not be taxed; you will find details on these here.
If you have signed up for a bucket pricing strategy, such as a bucket of all US SMS, you will find a section explaining the bucket's information. This section starts with the label of your bucket, followed by a summary of the bucket usage for this month, and then lastly, the details of the usage in the month.
Bucket pricing is available for Twilio invoicing customers. For more information, please talk to your Account Manager, or reach out to our Sales team.
The usage details section gives you a breakdown of the services used, credits applied, promos applied, and taxes charged on this invoice. Within the services section, items are grouped by products and countries (example: outbound SMS grouped by destination country).
If you'd like to see how your Twilio usage has changed from month to month, or you're interested in manipulating your invoicing data to gain additional insights into your usage and spend, download the CSV supplement.
Usage Details FAQ
Since seeing the usage details may prompt some additional questions, we are taking this opportunity to answer some common queries here:
Q: Why am I being charged for phone numbers, even though I didn't purchase any this month?
A: Phone numbers have a monthly rental fee that is charged each month until the phone number is released. For more information, please see How much does a phone number cost.
Q: When and why are taxes charged?
A: Twilio calculates and charges taxes at the end of each month for usage incurred throughout the previous month. Taxes are assessed based on your business address provided. For more information, please see Does Twilio Charge Sales Tax.
Q: What is the adjustment charge on my invoice?
A: Some users may see "minimum commit" or "min spend adjustment" on their invoice (example: Messaging - Quarterly Min Commit Adjustment). These adjustments are added to ensure your account is meeting the minimum spend amount that was agreed upon between you and Twilio in your order form. These commitments allow us to provide your with more favorable pricing.
Q: I see charges for more SMS than I sent. Why is that?
A: Long SMS are broken into smaller segments of 160 characters each by the telecom carriers. Each segment is charged at the rate of one SMS. The invoice shows the total segments used. For more information, please see What the Heck is a Segment (Twilio Blog).
Q: Why do I see differences between my invoice and the Console product logs?
A: For invoicing purposes, Twilio always uses the UTC timezone. User accounts set to use a local (non-UTC) timezone will likely see differences in the usage captured in Console product logs on the first and last days of the month. For help switching to or from UTC, see Change the timezone in your Twilio project.
Usage Details per linked account
If you have multiple linked accounts, this section breaks down your usage for each account. Items here are listed out in the same product and country grouping used in the main usage details section. Each account's usage is grouped together, and both the account name and AC SID are stated clearly.
Individual usage for all sub-accounts are currently rolled up to the primary account on the invoice. We're working on adding usage numbers at the sub-account level to both the PDF invoice and CSV supplement in the future. Upcoming design launches include a redesigned tax summary, a summary of information of your min spend, and more intuitive grouping of the items in your usage details.