A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

How much does it cost to send a message with more than 160 characters?

As part of the SMPP specifications, when we receive a request that includes more than 160 characters we must split up the messages in order to send them. They will then be reassembled into a single message on most handsets.

Twilio will bill per message, not per request. For example, if you send a message with 200 characters to a US mobile number, you are charged for $0.0075*2= $0.015. Note that special header needs to be appended to handle concatenated messages, so each segment can only contain up to 153 characters. 

Messages with one or more non-GSM characters have to be sent using UCS-2 encoding and can only contain 67 characters per segment for multi-part messages. Therefore, sending a message with 150 characters that includes a non-GSM character would cost you $0.0075*3= $0.0225

See our FAQ article on non-GSM for more information.

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