This guide is intended to explain how Twilio project balances and billing works. Confused about the charging process? Unsure of where your project balance went? Please read on for a thorough explanation.
By default, all Twilio monthly recurring charges and account usage is billed to your Twilio account balance. We often refer to this payment method as a "Pay-as-you-go account". When you pay for an initial project balance and upgrade your project, we'll begin to deduct your monthly costs and regular usage fees from this balance.
We’ll notify you by email when your balance hits $5.00, and then again when your balance reaches $0. If your balance reaches $0, your project will be suspended. If a call is in progress at this time, it can complete naturally, and result in a negative balance.
Once a project is in a zero or negative balance state, you will be unable to use it for calls, messages, etc., until it is recharged.
Refill your Twilio balance
Project balance refill options can be found on the Billing Overview page in Console. Here, you can manually request a payment to refill your balance, or tell us to auto recharge the project and refill your balance when it hits a specific threshold. For more details, please see the following resources:
- Manually Add Funds and Refill your Twilio Project Balance
- How do I set an automatic payment recharge trigger?
Twilio is required to collect taxes from customers in a number of jurisdictions around the world. Twilio collects taxes or early in the month for the prior month's usage. For full details, see When Does Twilio Charge Taxes.
Payment receipts and invoices
A receipt is emailed to the appropriate users on your account each time you make a payment. You can view and download previous payment receipts from the Payment History page in Console.
Additionally, both pay-as-you-go and invoiced accounts will receive a monthly invoice. For pay-as-you-go accounts, this invoice is for monthly supplemental accounting purposes only. It does not align with payment receipts, and will have no balance due as charges are automatically deducted from the account balance at the time services are used.
For more details, please see the following resources: