A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What happens if my Twilio balance reaches zero?

When your account balance reaches zero, your account will become suspended. While suspended, you will be blocked from all Twilio usage, including phone calls, video, messages and more.

Billing While Suspended

After your account has been suspended, Twilio will continue to bill your account for all recurring charges (like phone numbers, SIM Cards, Campaign Fees, Support Plans etc).

If you don't wish to keep the phone numbers on your account, you can release your number(s) to stop the monthly recurring phone number charges. 

Notice: After 60 days of your project being suspended, your phone numbers are at risk of being reclaimed. Phone numbers not reclaimed will continue to bill as normal until they are released or removed.

If you don't intend to continue using Twilio services, or would like to place your account in a dormant state you can Stop Recurring Charges for your account.

Reinstate your Project

If your Twilio account becomes suspended due to zero or negative balance, you can manually add funds to refill your Twilio project. To prevent future suspensions due to balance, we recommend setting an automatic recharge trigger.

Notice: Please allow for 5-10 minutes for the account reactivation process after adding funds to a suspended account. If you’re still having issues with your account after 10 minutes, please reach out to our support team for assistance.

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