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How Does Twilio's Pricing Work?

Twilio’s standard pricing falls into two categories: Subscriptions and Pay-as-you-go usage charges.

 

Subscription Charges

Subscriptions are charges that are billed to your account balance at regular monthly intervals at a fixed rate. Twilio bills monthly charges for the following product categories:

 

Twilio Phone Numbers: Each Twilio phone number you purchase has a monthly charge attached. These charges may vary based on the phone number type, capabilities, and country of origin. For full details, please see How much does a phone number cost.

Call Recordings: For any recording minutes exceeding 10,000, a charge of $0.0005 per minute will be applied on a monthly basis. This implies that your project incurs charges only when it surpasses an average of 10,000 minutes throughout the entire month. The billing occurs at the end of the month, reflecting the average storage for the period. For full details, please see How much does it cost to record a call?

Twilio Short Codes: Twilio Short Codes for SMS have a monthly charge that is billed quarterly. These charges can vary based on the country of origin, if Twilio operates your number, or random vs. vanity. For full details, please see How Much Does a Short Code Cost?

Calls Per Second (CPS) and Short Code throughput increases: Outbound Call and Short Code SMS throughput increases are available for a monthly fee. For details on the default account limitations, please see Sending and Receiving Limitations on Calls and SMS Messages.

Twilio Support Plans: Twilio provides free email support, but we also offer upgraded support plans with guaranteed response times and phone support. For full details, please see our Support Plans landing page.

Twilio Enterprise Plans: Twilio Enterprise Plans provide additional security controls, flexible billing and invoicing options, and more. For full details, please see our Enterprise Plans landing page.

Twilio Interconnect: Private connections through Twilio Interconnect have a monthly fee that can vary based on the service type and connection speed. For full details, please see the pricing information at the bottom of our Interconnect landing page.

Twilio Studio Enterprise: The Twilio Studio Enterprise plan offers additional user controls, and unlimited executions. For more details, please reach out to your Account Manager.

 

Note: There are some subscriptions which Support cannot assist in removing from customer accounts. These subscriptions need to be canceled directly in Console or through engaging your Account Executive. 

 

Do I still get charged for Subscriptions when the account is suspended or not being used?

All subscriptions, such as phone numbers, recordings, shortcode leases, etc., have upkeep costs associated with them.

Once an account is in zero or negative balance state, the account is suspended and you will be unable to use it for calls, messages, etc. Subscription charges are still billed regardless of the account status and should be paid before using your account. 

Any payment made against a suspended account will be applied against any usage incurred while the account is inactive or the Subscription incurred while the account was in a pending state. 

If you stop using the account temporarily but still have subscriptions in your account, these are billed and should be paid on a regular basis or once you start using your account again. 

To prevent future charges, please refer to the article Stop Recurring Charges

 

Pay-as-you-go Usage Charges

Most other Twilio products and services are billed to your account balance on a per-use basis. For full details, please see our pricing site.

 

Taxes

Twilio is required to collect taxes from customers in a number of jurisdictions around the world. Twilio collects taxes or early in the month for the prior month's usage. For full details, see When Does Twilio Charge Taxes.

Volume Pricing

Twilio offers volume pricing discounts for most of our products. Please visit the product-specific pricing site for volume pricing examples. For full details, please reach out to your Account Manager.

View Account Charges

Monthly account charges can be seen by logging into your account and visiting www.twilio.com/console/usage.

Twilio Account Billing

When you upgrade to a paid account, we’ll deduct the cost for your MRCs and pay-as-you go usage, until your account balance hits zero. For more details, please see our article for How Twilio Billing Works.

 

Where can I review charges I've incurred?

You can review the charges incurred on your monthly invoice, the CSV supplement to the invoice, the Billing Usage Summary page in your Twilio Console, and via the Usage API

 

Note: The exact name of the billable item may differ when compared with your invoice/usage and our records. 

 

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