Note: As of March 1, 2023, having a payment method on-file is no longer a prerequisite step to becoming a Twilio.org Impact Access Program member. Applicants will receive their product benefits as soon as their eligibility is confirmed and their Twilio account is upgraded.
Objective
You must apply for the Impact Access Program from the Twilio Account that you would like to receive program benefits. For an overview of the Impact Access Program, please see Impact Access Program Eligibility Guidelines.
Specific program benefits for eligible organizations include:
• Free units for SMS, RCS, WhatsApp, voice, email and more to help launch your Twilio app (available in supported countries)
• Discounted pricing on most Twilio products
• Access to getting started resources for social impact via our Impact Access Builder Hub
To get started, visit the Twilio Console.
There are 3 steps to complete in order to receive Twilio.org pricing benefits (free units + discounts):
- Choose your country and organization type to determine eligibility
- Fill out organization details for approval
- Upgrade your Twilio account
Note: As of March 1, 2023, you no longer need to have an auto-recharge payment method on-file to receive your pricing benefits. You will need to add one later, however, to avoid account suspension when your free units are consumed.
Procedure
Step 1: Choose your country and organization type to determine eligibility.
First, you’ll select your country and organization type. If you’re not sure about your organization, see Impact Access Program Eligibility Guidelines.
Public benefit nonprofits are verified with Goodstack, a leading technology platform for social impact organizations. For step-by-step instructions, see Get Verified with Goodstack.
Step 2: Fill out organizational details for approval
In this section you’ll provide additional details about your organization. This includes:
- Organization Name
- Website
- Focus Area
- Document to Support Eligibility (for some organizations). For required document details, see Verifying Eligibility.
Public benefit nonprofits may be instantly verified by Goodstack; some organizations will require additional checks.
Impact Access Program benefits will be applied once your eligibility has been confirmed and you have successfully upgraded your account in Step 3.
Step 3: Upgrade your Twilio account
If your account is still in trial mode, you’ll need to upgrade your account to receive program benefits.
In addition to receiving your Impact Access Program benefits, upgrading will also remove the limitations of a trial account.
Next Steps
Once you've successfully completed all 3 steps, you will be onboarded onto the Impact Access Program. You will receive both the free units and discounts applied to your account. Now, you can start using your Twilio.org benefits to scale your organization’s mission!
Your account doesn’t need an auto-recharge payment method to begin using your benefits. However, you’ll need to add an auto-recharge payment method before your free units are consumed in order to avoid account suspension.