Table of Contents
Step 1: Choose your Organization Type to determine eligibility.
Step 2: Fill out organizational details for approval
Step 3: Upgrade your Twilio account
Getting Started:
You must apply for the Impact Access Program from the Twilio Account that you would like to receive program benefits. For an overview of the Impact Access Program, please see Impact Access Program Eligibility Guidelines.
In the Console, Navigate to Billing Overview, then to Nonprofit Benefits and click “Sign Up.”
The following instructions pertain to accounts using USD or GBP. If your account is using a different currency, you’ll see instructions to email sumbissions@twilio.org to apply.
Step 1: Choose your Organization Type to determine eligibility.
First, you’ll select your organization type from a dropdown. If you’re not sure about your organization, see Impact Access Program Eligibility Guidelines.
Public Benefits Nonprofits (501c3 organizations in the US and the international equivalents) are required to use Twilio’s TechSoup Verification and will enter their TechSoup token in this step. For step-by-step instructions, see Get Verified with TechSoup.
Step 2: Fill out organizational details for approval
In this section you’ll submit your organization’s eligibility information for the Twilio.org team to review. This includes:
- Organization Name
- Website
- Focus Area
- Document to Support Eligibility. For required document details, see Verifying Eligibility.
The Twilio.org team will email you within 5 business days to let you know if your application was approved. Public Benefit Nonprofits using a TechSoup token are approved instantly.
You can proceed to Step 3 and 4, but Impact Access Program benefits will not be applied until your application has been approved.
Step 3: Upgrade your Twilio account
If your account is still in trial mode, you’ll need to upgrade your account to receive program benefits. You’ll receive a promo code to use during your upgrade to a paid account, so you can upgrade at no cost. Twilio does not require Impact Access Program applicants to “fund your account” using a payment method until the kickstart credits have been fully used.
Step 4: Add a payment method
To receive Impact Access Program benefits, your account must have a payment method. Although Twilio doesn’t require you to “fund your account” to get started, a payment method must be on your account to begin charging when you’ve used Impact Access Program credits. See Twilio.org Impact Access Program Credits to learn more about how billing works with credits. 
You’ll receive regular emails from Twilio.org letting you know your application status and next steps.