SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Impact Access Program Eligibility Guidelines

Table of Contents

Program Overview

Eligibility Guidelines

Verifying Eligibility

Program Overview

Twilio.org provides benefits to social impact organizations who use Twilio to advance their missions. The Impact Access Program encompasses support for organizations across Twilio’s products, people, and funding. Specific program benefits for eligible organizations include:

  • $100 one-time product credit to help launch your Twilio app

  •  Discounted pricing on most Twilio products 

  •  Access to Twilio resources, including tutorials, guides, and customer support

  •  Invitation to apply for grants and investments through the Impact Fund (only select entity types are eligible; see details below)

To sign up for the Impact Access Program, click here.

Eligibility Guidelines

The entity types described below are eligible for the Twilio.org Impact Access program.

Entity Type Description Legal Designation (US) Legal Designation (Non-US) Examples

Public benefit nonprofit

Nonprofits and NGOs who operate principally to benefit the general public.

501(c)(3)

Organizations that meet criteria of Percent's nonprofit definition in their country

Humanitarian aid organization, food bank, private university

Mutual benefit nonprofit

Nonprofit that works for the benefit of a select group of members rather than for the general public.

501(c)(4), 501(c)(5), 501(c)(6), or any other 501(c) designations

Local equivalent

Social welfare organization, labor union, credit union

Public education 

Primary, Secondary or Higher Education institutions that are primarily locally, state or federally funded.

Government Entity Local Equivalent

Public Pre K-12 schools, Public Colleges and Universities 

Social enterprise

For-profit companies that use a business model to intentionally achieve a positive social, economic, environmental or cultural outcome.



  • US: Public Benefit Corporation, L3C
  • CA: Community Contribution Companies
  • UK: Community Interest Companies
  • A traditionally incorporated business with a specific, documented social mission, with profit goals balanced against progress towards achieving that mission

Companies improving education, emergency response, or healthcare

Approved international organization

Recognized autonomous international organizations working for global public benefit under the U.S.  International Organizations Immunities Act (IOIA).

Designated public international organizations recognized by the U.S. under IOIA.

Full list of organizations

UN agencies, international financial institutions

Ineligible Entity Types

The below entity types are not eligible for the Impact Access program at this time:

  •  Government entities: Entity is that which is closely affiliated, generally by government ownership or control, with federal, state or local governments (e.g. Department of Health, Public Works, Fire Department).

  •  Political organizations: Tax-exempt organizations created primarily to influence the selection, nomination, election, appointment or defeat of candidates to federal, state or local public office (e.g. political candidate, party, PAC, or other committee).

  • Traditional business with public benefit use case: Businesses that do not meet the above definition of a social enterprise that have a specific use case that creates positive social impact (e.g. social impact arm of company).

While these organization types aren't eligible for the Impact Access program, we'd still love to help you reach your engagement goals. Contact a Twilio specialist to learn more about resources available for your organization.

Verifying Eligibility

Note: As of May 2023, Impact Access will inherit trust from verified nonprofit U.S. A2P Brands. Any account associated with a Primary A2P Brand confirmed with a 501(c) tax exempt status will be automatically approved for Impact Access with no additional verification required. This apples to public benefit and mutual benefit nonprofits with a presence in the U.S.

For more information on how to register for U.S. A2P messaging as a nonprofit, please see this guide.

In order to be accepted into the Impact Access Program, you must verify your status as one of the eligible entity types above. Proof of eligibility will be required when signing up for the Impact Access Program in the Twilio Console.

 

Entity Type

Vetting Timeframe

Verifying Authority

Proof of Eligibility

Public benefit nonprofit

⚡️Instant⚡️ with Percent* or qualifying U.S. A2P Brand

Percent or U.S. A2P Brand

- Percent validation

-  Nonprofit U.S. A2P Primary Brand confirmed with 501(c)(3) tax exempt status

Mutual benefit nonprofit

- ⚡️Instant⚡️ for qualifying U.S. A2P Brand

- ~5 business days otherwise

U.S. A2P Brand or Twilio.org 

- Document asserting current tax-exempt status including but not limited to:

  • IRS nonprofit determination letter
  • IRS Form 990 from the latest tax year
  • For assistance finding these documents, you can search for IRS tax-exempt organizations here.

- Nonprofit U.S. A2P Primary Brand confirmed with other 501(c) tax exempt status

Public education

~5 business days

Twilio.org

Public education eligibility form

Make a copy, complete the fields, save as a PDF. Then, attach it to your Impact Access application as your document to support eligibility. 

 

Social enterprise

⚡️Instant⚡️ with Percent*

Percent

Percent validation

Approved international organization

~5 business days

Twilio.org

Document proving representation of one of the public international organizations designated by the International Organizations Immunities Act (IOIA).

*some organizations may require additional vetting by Percent and may not be eligible for instant verification

Have more questions? Submit a request
Powered by Zendesk