Impact Access Program Eligibility Guidelines

Table of Contents

Program Overview

Eligibility Guidelines

Verifying Eligibility

Program Overview

Twilio.org provides benefits to social impact organizations who use Twilio to advance their missions. The Impact Access Program encompasses support for organizations across Twilio’s products, people, and funding. Specific program benefits for eligible organizations include:

  •  $500 USD equivalent in kickstart credits — enough for roughly 80,000 text messages

  •  Discounted pricing on most Twilio products 

  •  Access to Twilio resources, including tutorials, guides, and customer support

  •  Invitation to apply for grants and investments through the Impact Fund (only select entity types are eligible; see details below)

To sign up for the Impact Access Program, click here.

Eligibility Guidelines

The entity types described below are eligible for the Twilio.org Impact Access program. Note that qualification under the social enterprise and unregistered social impact initiative categories are determined on a case-by-case basis.

Entity Type Description Legal Designation (US) Legal Designation (Non-US) Examples

Public benefit nonprofit

Nonprofits and NGOs who operate principally to benefit the general public.

501(c)(3)

Organizations that meet criteria of TechSoup’s Local NGO definition

Humanitarian aid organization, food bank, private university

Mutual benefit nonprofit

Nonprofit that works for the benefit of a select group of members rather than for the general public.

501(c)(4), 501(c)(5), 501(c)(6), or any other 501(c) designations



Local equivalent

Social welfare organization, labor union, credit union

Social enterprise

For-profit companies that use a business model to intentionally achieve a positive social, economic, environmental or cultural outcome.



  • US: Public Benefit Corporation, B-Corp Certified Companies, L3C
  • CA: Community Contribution Companies
  • UK: Community Interest Companies
  • A traditionally incorporated business with a documented commitment to creating a positive social impact

Companies improving education, emergency response, or healthcare

Approved international organization

Recognized autonomous international organizations working for global public benefit under the U.S.  International Organizations Immunities Act (IOIA).

Designated public international organizations recognized by the U.S. under IOIA.

Full list of organizations

UN agencies, international financial institutions

Public education 

Primary, Secondary or Higher Education institutions that are primarily locally, state or federally funded.

 

Government Entity 

 

Local Equivalent

 

Public Pre K-12 schools, Public Colleges and Universities 

 

 

Unregistered social impact initiative

Individuals or small groups who function temporarily as a nonprofit entity without incorporation to perform some social good activity. 

N/A

Nonprofits that are not yet registered with their local government, volunteer groups, students, independent hacktivists 

Ineligible Entity Types

The below entity types are not eligible for the Impact Access program at this time:

  •  Government entities: Entity is that which is closely affiliated, generally by government ownership or control, with federal, state or local governments (e.g. Department of Health, Public Works, Fire Department).

  •  Political organizations: Tax-exempt organizations created primarily to influence the selection, nomination, election, appointment or defeat of candidates to federal, state or local public office (e.g. political candidate, party, PAC, or other committee).

  • Traditional business with public benefit use case: Businesses that do not meet the above definition of a social enterprise that have a specific use case that creates positive social impact (e.g. social impact arm of company).

While these organization types aren't eligible for the Impact Access program, we'd still love to help you reach your engagement goals. Contact a Twilio specialist to learn more about resources available for your organization.

Verifying Eligibility

In order to be accepted into the Impact Access Program, you must verify your status as one of the eligible entity types above. Proof of eligibility will be required when signing up for the Impact Access Program in the Twilio Console.

 

Entity Type

Vetting Timeframe

Verifying Authority

Proof of Eligibility

Public benefit nonprofit

Instant with validated TechSoup account

TechSoup

TechSoup Validation Token

Mutual benefit nonprofit

~5 business days

Twilio

Document asserting current tax-exempt status including but not limited to:

  • IRS nonprofit determination letter
  • IRS Form 990 from the latest tax year
  • For assistance finding these documents, you can search for IRS tax-exempt organizations here.

Social enterprise

~5 business days

Twilio

Social enterprise eligibility form 

Make a copy, complete the fields, save as a PDF. Then, attach it to your Impact Access application as your document to support eligibility.

 

Approved international organization

~5 business days

Twilio

Document proving representation of one of the public international organizations designated by the International Organizations Immunities Act (IOIA).

Public education

~5 business days

Twilio

Public education eligibility form

Make a copy, complete the fields, save as a PDF. Then, attach it to your Impact Access application as your document to support eligibility. 

Unregistered impact initiative

~5 business days

Twilio

Unregistered impact initiative eligibility form

Make a copy, complete the fields, save as a PDF. Then, attach it to your Impact Access application as your document to support eligibility.

 

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