Unable to sign-in to a Twilio project with two-factor authentication (2FA) enabled

In order for two-factor authentication to work successfully, you must be able to receive a verification code via a phone (SMS or voice call), or an authenticator app like Authy. This verification code is the second layer of authentication in addition to your password. If you are unable to receive the verification code on your device, or have lost your phone and are locked out of your Twilio account, you may reset two-factor authentication on your account using your recovery code.

How do I access my project without my phone?

You can access the console without entering the verification code you normally receive on your phone by using the recovery code you received when you first enabled 2FA.

  1. Login to the console using your Email Address and Password.
  2. When prompted to enter the 2FA verification code, click Enter recovery code.
    Screen_Shot_2022-10-10_at_1.25.11_PM.png

    Notice: If you have a Do not Disturb feature enabled on your phone, you will not receive a notification for the delivered code. Be sure to check your messages for this code if you are requesting a code while your phones Do not Disturb feature is active.

  3. Enter your recovery code, and then click Recover and setup 2FA.
         Screen_Shot_2022-10-10_at_1.25.21_PM.png

At this stage, you will be required to verify a new phone number. You may choose to change this phone number again at any time through your User Settings.

Lost recovery code

If you are unable to login to your account, and have lost your recovery code, we have a manual identification process to help regain access to your account. To get started, please contact our Support team at Support@twilio.com.

Common 2FA Errors 

If the below suggestions do not help please contact our Support team at Support@twilio.comwith the error you are experiencing.

Verification code did not match

  1. Clear your browser cache/cookies
  2. Request the code once and wait up to 5 minutes to see if there is a delivery delay (please note the delay time and the code received), when using SMS.
  3. If the issue persists, try a different 2FA method:
    • Authy app:Receive 2FA authentication codes via the Authy app.
    • Voice message:Receive 2FA authentication codes via an automated Voice call.

"You have reached the limit to resend the code. Please use another method or try again later."

  1. If you reached the limit to resend the SMS code, try a different 2FA method: 
    • Authy app:Receive 2FA authentication codes via the Authy app.
    • Voice message: Receive 2FA authentication codes via an automated Voice call.

Did not receive an SMS Code

  1. For mobile phone users, check that your mobile device does not have the do not disturb feature enabled. 
  2. If you have not received the SMS code, try a different 2FA method:
    • Authy app: Receive 2FA authentication codes via the Authy app.
    • Voice message: Receive 2FA authentication codes via an automated Voice call.

Related Topics

Have more questions? Submit a request
Powered by Zendesk