Overview

As of November 4, 2024, discounts provided as part of the Impact Access Program have been updated as outlined below. Any organizations accepted into the Impact Access Program prior to November 4, 2024 will continue to receive the discounts previously awarded, however, this is subject to change at a future date. Talk to a Twilio.org sales specialist if you're interested in discussing pricing options.

What You Need To Know

Twilio.org offers the following pricing benefits to eligible social impact organizations via the Impact Access Program:

• Free Units: Free units for SMS, RCS, WhatsApp, voice, email and more to help launch your Twilio app (available in supported countries)
• Discounts: Percentage-based discounts on Twilio products
   

Frequently Asked Questions

How do I become eligible for Impact Access Program pricing benefits?

Nonprofits can sign up for the Twilio.org Impact Access Program to qualify for pricing benefits. For details, please see the Twilio.org eligibility guidelines and signing up for the Impact Access Program.
 

Discounts 🔗

What is the discount for Impact Access Program members?

25% off list price for most Twilio products. For some products, the discount is 25% off list price in the United States and Canada, and 10% off list price elsewhere in the world. See below for details.
 

What products get the Impact Access Program discount?

Click the link to see the standard pricing for each product: 

• SMS¹
• Programmable Voice²
• Elastic SIP Trunking³
• Phone Numbers
• Verify
• Lookup
• Video
• Flex
• Studio
• TaskRouter
• Twilio for Salesforce⁴
• Paid Support Plans

The following products are not currently eligible for Impact Access Program discounts: WhatsApp, SendGrid Email, Marketing Campaigns, Segment, Conversations, Engage, Sync, Super SIM. Talk to a Twilio.org sales specialist to discuss pricing options for these products.

1. Inbound and outbound SMS and MMS are discounted by 25% in the United States and Canada, and 10% elsewhere in the world.
2. Inbound and Outbound Voice and PSTN Connectivity are discounted by 25% in the United States and Canada, and 10% elsewhere in the world.
3. Elastic SIP Trunking is discounted by 25% in the United States and Canada, and 10% elsewhere in the world.
4. Twilio for Salesforce licenses are discounted by 50% rather than the standard 25%.
    

How can I estimate the price I'll pay after the discount?

To calculate your price for a given product, take the unit list price and multiply it by .75 in the United States and Canada, or .9 elsewhere in the world. For instance:

• SMS inbound/outbound message list price in the United States = $.0079*
• Apply 25% discount = $.0079 * .75
• Final price for Impact Access Program members = $.00559 per message

*List price as of November 2024 and are subject to change. See here for latest SMS pricing.
 

What is included in the SMS discount?

• Inbound and outbound SMS/MMS (Toll-Free, Local, and Short Code phone numbers)
• Short code leases in US, CA, and UK
• Some premium Messaging features: Message Redaction, Content Inspection, and Sender ID

What is included in the Programmable Voice discount?

• Inbound and outbound calls (Toll-Free and Local)
• BYOC Trunking
• Some premium Voice features: Call Recording and Emergency calling
   

How can I see the discounts applied to my bill?

You can see the effect of the Impact Access Program discounts in Twilio Console on your bill either by viewing real-time product usage for estimated costs, or monthly invoices for historical actual costs.
 

How do Impact Access Program discounts interact with automatic volume-based discounts?

Impact Access Program discounts “stack” on top of available automatic volume-based discounts. 

For instance, SMS volume discounts are available in some countries like the U.S. The Impact Access 25% discount for the United States will be applied on top of the volume-based rate. 

The 150,001st outbound SMS in the US has a list price of $0.0077*. Therefore, the final unit price for an Impact Access Program member is $0.0077 * .75 = $.0058 per message.

*List price as of November 2024 and are subject to change. See here for latest SMS pricing.
 

What if I don't see the product I'm using?

Talk to a sales specialist to discuss your use case and explore pricing options.
 

Free units 🔗

How do free units work in the Impact Access Program?

For accounts in supported countries, after your eligibility has been verified and your account has been upgraded, you'll receive free units that can be used across a variety of Twilio products. Upon upgrading, free units are automatically added to your account. Verified nonprofits will receive a bonus of additional free units.

Accounts in the United States of America, Canada, the United Kingdom, Ireland, and Australia will receive a bonus equal to 5 times the number of free units outlined on https://www.twilio.com/docs/usage/trials. Accounts in all other supported countries will receive a bonus equal to 1 times the number of free units outlined on https://www.twilio.com/docs/usage/trials.

Bonus free units are awarded for the following Twilio products and features.

Do I need a payment method on file to receive my free units? 

We do not require an active payment method such as a credit card or PayPal account to access your Twilio.org free units. However, auto-recharge should be enabled before all free units are exhausted to ensure uninterrupted service. Your auto-recharge payment method is also used to pay for your Twilio support plan or short code lease, if applicable.

Add an auto-recharge payment method to your account avoid service interruption when free units are exhausted.

How can I see how many free units are available in my account?

You can review your free units in the Twilio Console.

Your auto-payment will begin to be charged when your free units for a given product and feature reaches 0. If you don’t have auto-payment set up and your free units are fully consumed, your account will be suspended until you’ve added a valid auto-payment method.

What happens when I consume my free units?

Once your free units have been consumed, Twilio will begin to use your auto-recharge payment method to maintain service going forward. If an auto-recharge payment method is not enabled or it fails, your account will be suspended.

For help configuring auto-recharge on your Twilio account, see How do I set an automatic payment recharge trigger.
 

Will my free units ever expire?

Twilio.org Impact Access Program free units do not expire.