How Does Twilio Flex Pricing Work?

Twilio Flex has two different pricing options:

  • Active user per-hour pricing
  • Named user per-seat pricing

Active user per-hour pricing

The default pricing option, Twilio charges a flat $1 per-hour rate for active users. The first 5,000 hours of Flex activity on your project are free for you to test.

Named user per-seat pricing (COMING SOON)

The upgraded pricing option, Twilio will charge a flat monthly rate of $150 for each seat. This rate is good for all user types, including agents, supervisors, and administrators.

What is included in Flex pricing?

Access to Flex is included in both of these price plans, along with unlimited usage of a number of Twilio services -

  • Twilio Sync
  • Agent Conference
  • Call Recordings
  • Twilio Client & Insights
  • TaskRouter
  • Programmable Chat & Channels
  • Studio Executions
  • Function Invocations
  • Asset Requests
  • Flex WFO

For a full list, please see the Twilio Flex Fair Usage Policy. Please note that Twilio Programmable Voice PSTN call minutes are billed separately.

Contract and Volume Pricing

Interested in rolling out Flex to a number of agents? Reach out and discuss it with our Sales Team!

Additional Resources


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