Twilio Flex has two different pricing options:
- Active user per-hour pricing
- Named user per-seat pricing
Active user per-hour pricing
The default pricing option, Twilio charges a flat $1 per-hour rate for active users. The first 5,000 hours of Flex activity on your project are free for you to test.
Named user per-seat pricing (COMING SOON)
The upgraded pricing option, Twilio will charge a flat monthly rate of $150 for each seat. This rate is good for all user types, including agents, supervisors, and administrators.
What is included in Flex pricing?
Access to Flex is included in both of these price plans, along with unlimited usage of a number of Twilio services -
- Twilio Sync
- Agent Conference
- Call Recordings
- Twilio Client & Insights
- Programmable Chat & Channels
- Studio Executions
- Function Invocations
- Asset Requests
- Flex WFO
Contract and Volume Pricing
Interested in rolling out Flex to a number of agents? Reach out and discuss it with our Sales Team!