Twilio

Flex Insights

• Add External Contact and Customer Phone Number to Flex Insights for Message and Chat Conversations
• Troubleshooting Insights User Provisioning
• Getting Started with Flex Insights

Customization

• Remove Facebook Messenger, Line, or other Twilio Messaging Channels from Flex
• Add a Custom CSS Stylesheet to Twilio Flex
• Change the Hold Music with Twilio Flex
• Add a Custom Greeting or Initial Response to Twilio Flex
• Implementing Voicemail with Twilio Flex, TaskRouter, and WFO
• Move or Transfer a Phone Number to your Flex Project
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General

• Manage Flex Users
• Setup a Twilio Flex Project
• Twilio Flex Web Browser Requirements
• Contacting Twilio Support for Flex Questions and Concerns
• Using Twilio Studio with Flex
• How Does Twilio Flex Pricing Work?
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Troubleshooting

• Troubleshooting SMS with Twilio Flex