SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Twilio

  • Talk to Sales
  • Support Plans
  • Talk to support
  • API status
  • Visit Twilio.com
Help Center
  1. Twilio Support
  2. Flex
Flex Insights
  • ★ Understanding Missed Calls Logged for Absent Agents in Twilio Flex
  • Email Dashboards Without Exposing All Insights Data
  • Resolving Unsupported ISO 8601 Week Numbering in Flex Insights
  • Adding an Employment Number to an Agent Profile for Calabrio Integration
  • How to Separate Inbound and Outbound Metrics in the Flex Queue Stats Dashboard
  • Callback Requests Flagged as Abandoned in Flex Insights
  • See all 32 articles
Customization
  • Performing a "Vanilla UI" Test to Isolate Plugin and Latency Issues
  • How to Route a Flex Voice Call to a Studio Flow After Task Completion
  • Twilio Flex Subaccount Deployment Considerations and Best Practices
  • Handling Twilio Flex WhatsApp Voice Note Playback and Recording
  • Setting Different Caller IDs for Twilio Flex Outbound Calls and Transfers
  • Opening Salesforce CRM Contacts for Incoming Twilio Flex Messages
  • See all 31 articles
General
  • ★ How to Remove Twilio Flex (Deflexify) From Your Account
  • What Is a Twilio TaskRouter Worker Expression and How Is It Used?
  • Why Are HTML Tags Rendered as Plain Text and How Do You Send Formatted HTML Emails in Flex?
  • How to Enable Brazilian Portuguese (PT-BR) Language Selection in Twilio Flex
  • Salesforce Service Cloud Voice: Resolving Outbound Call Failure "Action SetActivity Is Pending"
  • How can we determine who performed a Flex UI version upgrade and when the change occurred in my Twilio Flex environment?
  • See all 50 articles
Troubleshooting
  • ★ Troubleshooting Legacy Dialpad Custom Plugin Errors in Twilio Flex
  • ★ Installing plugin @twilio-labs/plugin-flex... failed
  • ★ Unable to login to Flex via Google Chrome
  • Troubleshooting Twilio Flex Softphone Outbound and Inbound Calls
  • Troubleshooting Agent Disconnects and WebSocket Connection Errors
  • Fix 404 Not Found Error Loading Flex Plugin bundle.js
  • See all 40 articles
We can’t wait to see what you build.
  • English (US)
    DeutschEnglish (US)
  • About Twilio
  • Legal
  • Privacy
  • Twilio.org
  • Press & Media
  • Jobs
  • Copyright © 2021 Twilio Inc.
    All Rights Reserved.
Powered by Zendesk