A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

I am Receiving Unwanted Calls or SMS messages on my Twilio number. What can I do?

Twilio phone numbers may be called or texted to by outside users, just like any other phone number. To help prevent unwanted contacts, we wait at least two months and monitor for low contacts prior to re-introducing phone numbers. That said, some customers may still receive unwanted contacts on their Twilio number. This guide covers our recommendations for users who may be experiencing these issues.

Incoming Calls

Unwanted incoming calls to your Twilio number can be blocked in a number of ways: Using a blank webhook, responding with the <Reject> verb, or even a "virtual block list". Full details can be found in our article How Can I Stop Receiving or Block Phone Calls?

Incoming Messages

To prevent all incoming messages and corresponding charges, remove the webhook URL from your Twilio phone number. More details can be found in our article Is there a way to block incoming SMS on my Twilio phone number?

Change your Twilio Phone Number

If none of the above options work for your use case, you can always release your Twilio number, and then buy a new number on your project.

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