Germany Porting

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In Germany we offer porting for the following number types:

  • Geographic (local) (+491 to +499)
  • Toll-Free (+49800)

Please note that most of International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. Below are instructions for porting German phone numbers into Twilio. 

Once your request is received, we will place your order on your behalf using a legal document called Letter of Authorisation, which states you are giving the gaining operator the authority to act on your behalf with regards to your numbers. The order will be placed with the losing communication provider, for them to validate/accept the port order. 

In Germany conditions of service contracts are often limiting porting opportunities. Check with your current provider if there are any timeframe restrictions on porting. It often happens that service contract does not allow immediate porting.

Germany Porting Requirements

General requirements

  • The full list of numbers that you wish to port in E164 format, eg: (+[49][XXXXXXXXX]).
  • A scanned or electronic copy of the most recent phone bill (within the last 30 days) that includes the account number and authorized user’s name for all the numbers you would like to port. 
  • Your Twilio Account SID (Your unique ID starting with “AC” that you can find on the main dashboard in Twilio Console).
  • Additionally, upload compliance documents before submitting your port request. You can see the full list of required documents here.
    • Upload your documents in the Twilio Console by selecting “Phone Numbers” > “Regulatory Compliance“ > “Bundles” or follow the link here.
    • Choose the country, the phone number type and follow the instructions. Processing of the compliance documents may take up to several business days. Once your documents have been accepted, please share the associated links that start with "BU" and "AD" along with the porting request via email.

Additional requirements for Geographic Numbers

  • Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.  
  • German local numbers are often assigned in ranges. Ranges must be ported together. Partial range portability is not supported.

Additional requirements for Toll-Free Numbers

  • Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. 
  • Number allocation letter from the German Regulator “Zuteilungsbescheid” for each number.
  • If you have newly obtained Toll-Free numbers from BNetzA and you want to activate them, please follow these guidelines.

Germany Porting process

  1. Submit your Porting request, with all requirements in place, to porting@twilio.comThe number gets approved by Twilio. If everything in Step 1 was done correctly, you can expect Twilio to approve your port request in 24 hours. 
  2. The number is submitted to Twilio’s Carrier Partner. This can take up to 24 hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
  3. Twilio’s Carrier Partner reaches out to the Losing Carrier. This can take around one week to complete.
  4. Response from the carrier. At this point, your request will either be approved or rejected:
    • Approved: If approved, you will receive a porting date of when your number will be ported to Twilio.
    • Rejected: Rejections can occur for a variety of reasons, such as Incorrect End User details, Incorrect Site Address, Incorrect number details (Missing DDI range, associated numbers etc). Read more about common reasons for port request rejections here. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Depending on the needs of the carrier, this will add an undetermined amount of time to your porting request.
  5. Twilio reaches out to you with your porting date. Twilio will send you an email of your porting date for when your number will be transferred to Twilio. Once your porting date has passed and you’ve verified the number has transferred to your Twilio project, you can begin using your number. Please configure your number at this time.
  6. Configure your number. It is critical to set up the URL in advance of the port date so that everything is ready for when traffic ports over to Twilio. You can configure the numbers from your Twilio account portal.

We charge a one-time porting fee for Germany, for more details please reach out to porting@twilio.com.

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