France Porting

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In France we offer porting for the following number types:

  • Geographic (local) (+331 to +335)
  • Mobile (+336, +337)
  • Non-Geographic (National) (+339)

Find out more about the different capabilities that each number has here. Below are instructions for porting French phone numbers into Twilio.

France Porting Requirements

General requirements

  • The full list of numbers that you wish to port in E164 format, eg: (+[33][XXXXXXXXX]).
  • The following set of information:
    • Company Name or End User Name if Individual
    • Postal address 
    • Post code 
    • City 
    • Country 
    • SIRET code
    • NAF code
    • Valid RIO code 
    • Current carrier name
  • Your Twilio Account SID (Your unique ID starting with “AC” that you can find on the main dashboard in Twilio Console).
  • Additionally, upload compliance documents before submitting your port request. You can see the full list of required documents here.
    • Upload your documents in the Twilio Console by selecting “Phone Numbers” > “Regulatory Compliance“ > “Bundles” or follow the link here.
    • Choose the country, the phone number type and follow the instructions. Processing of the compliance documents may take up to several business days. Once your documents have been accepted, please share the associated links that start with "BU" and "AD" along with the porting request via email.

Additional Requirements for Non-Geographic "Numéro Cristal" numbers

If your number(s) starts with one of the the following prefixes, please fill in the Letter of Authority (LOA) additionally to the above requirements:

  • +33 96932
  • +33 96936
  • +33 96939

France Porting Process 

  1. Submit your Porting request with all the requirements in place to porting@twilio.com
  2. Twilio approves the port request. If everything in Step 1 is correct, you can expect Twilio to approve your port request within 24 hours.
  3. Twilio submits number to the Carrier Partner. This can take up to 24 hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
  4. Twilio’s Carrier Partner reaches out to the Losing Carrier. This can take around one week to complete.
  5. Response from the carrier. At this point, your request is either approved or rejected:
    • Approved: If approved, Twilio will notify you about a porting date. 
    • RejectedRejections can occur due to various reasons. For example, invalid RIO Code or invalid/incomplete range of numbers. Read more about common reasons for port request rejections here. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Rejections may add an undetermined amount of time to your porting request.
  6. Twilio reaches out to you with a porting date. Twilio sends you an email with a porting date and time slot if known. Your number is on your Account and can be visible in the Twilio Console.
  7. Configure your number. It is critical to configure your number prior the porting date. This will minimise the service downtime. You can configure the numbers from the Twilio Console.
  8. Your phone number is with Twilio. Once your number(s) is routing to Twilio and everything works as expected, you can remove the number(s) from your former provider.

We charge a one-time porting fee for France, for more details please reach out to porting@twilio.com.

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