How do I Update my Billing Settings?

This guide explains how to update your billing settings in Console, including address, business name, invoice email recipients, and PO number.

Where Can I Find These Settings?

These functionalities can be found on the Billing Preferences page in Console.
Prefs_01_450px.png 

Notice: The Billing Preferences page can only be accessed by users with the Owner, Administrator, or Billing Manager role. Users with the Developer role will not be able to access this page, and will instead receive an HTTP 403 error. For help changing user access levels, see Adding, Removing, or Modifying Users with Your Twilio Project.

The Billing Preferences page is comprised of two tabs: Company and Invoicing.

  • The Company tab contains billing preferences available for all customers.
  • The Invoicing tab contains additional billing preferences available only to invoiced customers.

Business Name

The Business Name can be added or edited on the Company tab. This field is used as the name for your account on your invoice. Any time you add or edit the Business Name, click Save to submit your changes.
Prefs_02_450px.png 

To protect your data, please do not enter email addresses, phone numbers, credit card numbers, or other personally identifiable information as your Business Name. For more information, see Twilio’s Privacy Policy.

Business Tax ID

Tax Identification numbers can be added or edited from the Company tab. This is how your business provides Twilio your information for taxation and invoicing purposes. Whether it's for US sales tax, European VAT, GST, JCT, or something else, this field is automatically renamed based on the country you select.Any time you add or edit the Business Tax ID, click Save to submit your changes.

Here's an example of what this field looks like when Australia is selected:
Prefs_03_450px.png 

Twilio applies taxes to sales in multiple regions, and each have their own regulations and exemption policies. For more information, about how we verify Tax ID numbers, see How Does Twilio Validate my Tax ID. For questions on where Twilio charges taxes, see our Taxes section in the Help Center.

Service Address

Your company's service address can be added or edited on the Company tab. A service address is the location from where you consume Twilio services, as well as the location from which Twilio calculates Sales Tax for your account. Any time you add or edit the Service Address, click Save to submit your changes.
Prefs_04_450px.png 

When you save your updated service address, you may be prompted to correct or modify the address entered. In order to ensure you receive a valid tax invoice, please select a valid address in the suggestions presented from our database.
Address_TaxID_02_400px.png 

Notice: In the event that we detect an invalid Service Address, Twilio will default to the Billing Address (if one is listed) for taxation purposes.

PO (Purchase Order) Number

If you have a Purchase Order (PO) Number you would like to use for invoices, it can be added or edited on the Invoicing tab. Any time you add or edit the PO Number, click Save to submit your changes.
Prefs_05_450px.png 

The PO Number will take effect on the date you add the number, and the next invoice generated will display this new PO Number. For example, if you changed your PO Number on 4 Nov 2019, and your Oct 2019 invoice was generated on 5 Nov 2019, your October invoice will show PO Number 67890 - even though this number was added after October.

Billing Emails

Invoiced customers can add or edit the email address used for invoice notifications from the Invoicing tab. The primary billing email address is the primary recipient; additional addresses can be listed or removed with the Add and Remove options. Any non-primary email addresses entered (shown in Console as "other billing email addresses") will be included in invoice email carbon copies (CCs). Any time you add or edit billing email addresses, click Save to submit your changes.
Prefs_06_450px.png 

All email address entered go through basic verification to help ensure you have entered a valid address that is capable of receiving our emails. Twilio requires that invoiced customers have at least a valid primary billing email address on record in order to receive important invoice communications.

Billing Address

Invoiced customers can add or edit the bill-to address used for invoices from the Invoicing tab.
Enter the billing address for invoicing, or click Same as service address if the location you use Twilio from is also where you should be billed to. Any time you add or edit the Billing Address, click Save to submit your changes.
Prefs_07_450px.png 

Notice: In the event that we detect an invalid Service Address, Twilio will default to the Billing Address (if one is listed) for taxation purposes.

Unable to Access Billing Preferences?

The Console Billing Preferences page can only be accessed by users with the Owner, Administrator, or Billing Manager role. Users with the Developer role will not be able to access this page, and will instead receive an HTTP 403 error. For help changing user access levels, see Adding, Removing, or Modifying Users with Your Twilio Project.

Have more questions? Submit a request
Powered by Zendesk