Add or Update the Service Address on your Twilio Project

Users can add their local service address to their Twilio project in Console. This address is used to determine if we need to charge U.S. sales tax or Value Added Tax (VAT) for your project. It is important to have a valid service address on your project for a proper calculation of taxes.

Notice: For tax-exempt users, be sure to include your VAT number or Tax ID. If you are a VAT registered B2B customer, please add your VAT number in the Console to be issued a valid tax invoice and for self-assessment (reverse charge) before the current month’s usage to prevent taxation:

  1. Access the Billing Preferences page in Console.
  2. Add or update your company’s service address, and then click Save.
    • Country
    • Business Name
    • Business Tax ID (VAT/Tax number)
    • Address Line 1
    • Address Line 2
    • City
    • Province/Region
    • Postal Code
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