A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

New Zealand Porting

The following topics are discussed in this guide. Click a topic to skip directly to this information:

In New Zealand we offer porting for the following number types:

  • Geographic (local) (+643, +644, +646, +647, +649)
  • Toll-free (+64508 or +64800)

Please note that most of International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. Below are instructions for porting New Zealand phone numbers into Twilio. You can find porting summary and timelines here.

New Zealand Porting Requirements

General requirements

    • The full list of numbers that you wish to port in E164 format, eg: (+[64][XXXX][XXXXX]).
    • Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. You can find the LOA required for New Zealand numbers below. 
    • A scanned or electronic copy of the most recent phone bill (within the last 30 days) that includes the account number and authorized user’s name for all the numbers you’d like to port.
    • Your Twilio Account SID (Your unique ID starting with “AC” that you can find on the main dashboard in Twilio Console).
    • Add your local service address here. Then, please share the associated link(s) that start with "AD" for us to connect your phone number(s) to the correct address.

Additional Requirements for Geographic Numbers

Additionally, before submitting a port request there are some documents required by the compliance regulations. You can see the full list here

  • To upload your documents please select “Phone Numbers” > “Regulatory Compliance“ > “Bundles” in your console menu or just follow the link here.
  • Choose country, phone number type and follow the instructions. Processing of the documents may take up to several business days. As soon as you get a notification that your documents have been accepted, email us back to resume your porting request.
  • Please share the associated links that start with "BU" and "AD" for us to connect your phone number(s) to the correct address.

New Zealand Porting Process 

  1. Submit your porting request with all the requirements in place to porting@twilio.com. 
  2. Twilio approves the port request. If everything in Step 1 is correct, you can expect Twilio to approve your port request within 24 business hours.
  3. Twilio submits the number to the Carrier Partner. This can take up to 24 business hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
  4. Twilio’s Carrier Partner reaches out to the Losing Carrier. This can take around one week to complete.
  5. Response from the carrier. At this point, your request is either approved or rejected:
    • Approved: If approved, Twilio will notify you about a porting date. 
    • Rejected: Rejections can occur due to various reasons. For example, invalid VAT Number or invalid/incomplete range of numbers. Read more about common reasons for port request rejections here. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Rejections may add an undetermined amount of time to your porting request.
  6. Twilio reaches out to you with a porting date. Twilio emails you with a porting date and time slot if known. Your number is on your Account and can be visible in the Twilio Console.
  7. Configure your number. It is critical to configure your number prior to the porting date. This will minimize the service downtime. You can configure the numbers from the Twilio Console.
  8. Your phone number is with Twilio. Once your number(s) is routing to Twilio and everything works as expected, you can remove the number(s) from your former provider.

We charge a one-time port-in fee for New Zealand, for more details please reach out to porting@twilio.com.

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