A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Using Twilio when SMS numbers are unavailable in your country

Due to legalities, costs, and demand, we’re unable to offer phone numbers with SMS capabilities in every country. There still may be, however, a number of ways to use Twilio for sending SMS messages to your country.

Send Messages Using a Global SMS-enabled number from Another Country

If Twilio does not offer SMS-capable phone numbers in your destination country, you can send SMS using one of our international-enabled numbers. Please check our article for Twilio international phone number availability and their capabilities, and look for a No under the Domestic SMS Only column. This indicates numbers that are capable of delivering international messages.

If you want to validate that Twilio can message your country, please see our pricing page, and then scroll to the Outbound section.

Send Messages using an Alphanumeric Sender ID (where available)

Alphanumeric Sender ID allows you to send Twilio Programmable SMS messages using a personalized sender name, instead of using an E.164 formatted Twilio Phone number. If supported in your destination country, this allows you to use a business name or other text string as your "From" address, which may help get around using a local phone number. For more information, including supported countries, and pre-registration requirements, please see our article Getting Started with Alphanumeric Sender ID.

Sign up to get notified when we expand to your country

Hopefully the above option gives you a way to use Twilio while we continue to work to expand internationally. If your requirements are still not met, we encourage you to put in a request for any phone numbers you need. We’re always looking to add new types of numbers to our inventory, and your feedback and requests are important to helping us improve our international offerings. 

To submit a new request, please submit our Request a Number form. Be sure to check Notify Me When Available, and we'll keep you updated as we add new types of numbers to Twilio.

Have more questions? Submit a request
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