A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Twilio international phone number availability and their capabilities

Twilio offers Voice and SMS enabled phone numbers globally. These phone numbers are either generally available (GA) or in Beta.

You can view regulatory requirements for all Twilio phone numbers at this page.  

Dual Functionality (Voice and SMS enabled) Phone Numbers

Twilio phone numbers from the following countries have dual functionality and can be used to make/receive phone calls as well as to send/receive messages. International permissions to make calls or send SMS to other countries can be enabled for Voice and SMS respectively.

Please note, all Twilio SMS-capable numbers can be used to send one-way SMS to other countries, with the exception of the United States which can only receive SMS from US and Canada numbers. However, to guarantee two-way messaging (receiving incoming messages from end users), you must use a number from the same country as your recipient. More details on two-way SMS here.

Country Beta/GA Phone Number
Type
Receive Domestic
Calls Only?
Australia GA Mobile No
Austria GA Mobile No
Canada GA Local No
DenmarkNOW IN BETA Beta Mobile No
Finland GA Mobile No
Germany GA Mobile No
Israel GA Mobile No 
Netherlands GA Mobile No
PolandNOW IN BETA Beta Mobile No
Puerto Rico GA Local No 
South AfricaNOW IN BETA Beta Mobile No
United Kingdom GA Mobile No
United States GA Local No

Voice Enabled Only Phone Numbers

Twilio phone numbers from the following countries are able to make and receive voice calls. International dialing can be enabled from the global permissions page for Voice.

Country Beta/GA Phone Number
Type
Receive Domestic
Calls Only?
Argentina GA Local Yes
Australia GA Local Yes
Austria GA Local No
AustriaNOW IN BETA Beta National Yes
Barbados GA Local Yes
Benin GA Mobile No
Bosnia and HerzegovinaNOW IN GA GA National Yes
Brazil GA Local No
Bulgaria GA Local No 
Cayman Islands  GA Local No
Chile GA Local No 
Colombia GA Local No
Croatia GA Local No
Cyprus GA Local No 
Czech Republic GA Local No 
Czech Republic GA National

No

Dominican Republic GA Local No 
EcuadorNOW IN GA GA Local No 
El Salvador GA Local Yes
Estonia GA National No
France GA Local No
Germany GA Local No
Ghana GA Mobile No
Greece GA Local No
GrenadaNOW IN GA GA Local No
Hungary GA Local No 
Indonesia GA Local  No
Ireland GA Local No
Israel GA Local No
Israel GA National Yes
Jamaica  GA Local No
Japan GA National No
Kenya GA Local Yes 
Macau GA Mobile No
Mali Beta Local No
Mauritius  GA Mobile No
Mexico GA Local No
New Zealand GA Local No 
Panama  GA Local No 
Philippines GA Local No
Romania GA Local No 
Slovenia GA Local No 
South Africa Beta Local No 
South AfricaNOW IN BETA Beta National Yes
SudanNOW IN BETA Beta Local No
Switzerland GA Local No 
Thailand GA Local No
Tunisia  Beta National Yes
Uganda  Beta National Yes
United Kingdom GA Local and National No 

 

SMS Enabled Only Phone Numbers

Twilio phone numbers from the following countries are able to send and receive SMS. International SMS permission can be enabled here.

Please note, all Twilio SMS-capable numbers can be used to send SMS to other countries. However, to guarantee two-way messaging (receiving incoming messages from end users), you must use a number from the same country as your recipient. More details on two-way SMS here.

Country Beta/GA Phone Number
Type
Australia GA Mobile
Chile GA Mobile
Czech Republic GA Mobile
Estonia GA Mobile
Hong Kong GA Mobile
Hungary GA Mobile
Ireland GA Mobile
Israel GA Mobile
ItalyNOW IN BETA Beta Mobile
Lithuania GA Mobile
Philippines*NOW IN BETA Beta Mobile
Poland GA Mobile
Portugal GA Mobile
Switzerland GA Mobile
SwedenNOW IN BETA  Beta Mobile
United Kingdom GA Mobile
Ireland GA Mobile

 

Note: While global SMS enabled numbers can generally be used to reach other international destinations, using such numbers to reach +1 destinations (US and Canada) is not supported. You may receive 400 response with error 21612 when attempting to do so. 

*Philippines Mobile: Users must opt-in to receive messages. Peer-to-peer messages prohibited.

Toll Free Phone Numbers

Twilio offers toll free phone numbers from the following countries. These numbers are designed to be used for inbound voice calls, are domestically reachable only, and are not accessible from payphones. The exception is US Toll Free numbers which can be reached from Canada and include SMS capabilities.

Country Beta/GA Phone Number
Type
Receive Domestic Calls Only?
Argentina Beta Toll Free Yes 
Austria Beta Toll Free Yes 
Botswana Beta Toll Free Yes 
Bulgaria Beta Toll Free Yes
Brazil Beta Toll Free Yes 
Canada GA Toll Free Yes 
Colombia Beta Toll Free Yes
Czech Republic GA Toll Free Yes
Denmark Beta Toll Free Yes  
Finland Beta Toll Free No 
Hong Kong GA Toll Free Yes  
Indonesia Beta Toll Free Yes  
Israel Beta Toll Free Yes
Japan  GA Toll Free Yes  
Mexico Beta Toll Free Yes 
New Zealand GA Toll Free Yes 
PeruNOW IN BETA Beta Toll Free Yes
Philippines Beta Toll Free Yes 
Romania GA Toll Free Yes
Slovakia Beta Toll Free Yes 
Thailand Beta Toll Free Yes
Uganda Beta Toll Free Yes
United Kingdom GA Toll Free Yes 
United States GA Toll Free Yes  
Venezuela Beta Toll Free Yes

 

The rest of the world...

Twilio is in the process of providing phone numbers in more countries as quickly as we can. Each country has different regulations regarding the purchase and sale of telephone numbers, so we are not able to provide a timeline on when numbers in a specific country will be available.

You can make outbound voice calls from any country in the world by validating the caller ID of a phone number you already own in that country.

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