Question
Do I still get charged for phone numbers when my account is suspended?
Product
Phone Numbers
Environment
legacy Twilio Console
Answer
Yes. You are charged monthly for every Twilio phone number you own in your Twilio account, even when your account is suspended.
For more information about Phone Number billing, see How Much Does a Phone Number Cost.
To avoid charges for your Twilio phone numbers when you are not using them, we recommend that you release these numbers. There is no way to pause the billing for a Twilio phone number.
Notice: After 90 days of your account being suspended by Twilio, your phone numbers are at risk of being reclaimed. See our Terms of Service here. Phone numbers not reclaimed will continue to bill as normal until they are released or removed.
Additional Information
Number Charges on Your Usage Report after Reinstating your Account
When adding funds to reactivate a suspended Twilio account, the charges for any phone numbers you have provisioned will be listed on the month your account is reactivated.
For example, if your account with 2 phone numbers was suspended with zero balance for 2 months, you would see a total of 6 phone number charges billed in the Twilio Console Usage page on the month you reactivated your account:
- 2 phone number charges from the 1st month of suspension.
- 2 phone number charges from the 2nd month of suspension.
- 2 phone number charges for the current month.
For more information about Phone Number billing, see How Much Does a Phone Number Cost.