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How Can I Submit a Support Request Ticket if I can't Log-in to my Twilio Account?

Objective

Twilio customers who are locked out or otherwise unable to access their accounts in Console are still able to submit help requests to our Support team. This guide explains how to work around account access issues, and get the help you need.

Procedure

The Help Center Assistant can provide solutions from content on any of our external documentation sites, including API docs, Support knowledge base articles, Blogs, Code Exchange, Twilio Labs, Guidelines, and more. It will also help you submit a ticket if it detects you need assistance.

  1. Click one of the listed popular searches, or enter a custom search, and then press Return on your keyboard, or click the blue arrow icon to submit it.
    OSC_Home-WO_GA_5_500.png 
  2. The Help Center Assistant will respond with a solution to your question.
    OSC_Home-WO_GA_6_500.png 
    • Click the thumbs up or thumbs down icons below a search result to tell us if it was helpful or not.
    • To revise your question, modify your search string, and then press Return on your keyboard, or click the blue arrow icon.
      • Ask for more help if you need to submit a support request.
    • Click one of the source articles below your solution to view it.
      • Note: Some source articles may point to content hosted on a different site. When viewing this content, you can return to the Help Center by navigating back to that browser tab, or clicking the Back button on your browser.
  3. Review the solution, and if it doesn't help, ask for help contacting support in the chat (or click the thumbs down icon below an answer), and then select the Submit a Ticket option.
    OSC_Home-WO_GA_8_500.png 

 

Additional Information

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