Objective
Twilio customers who are locked out or otherwise unable to access their accounts in Twilio Console are still able to submit help requests to our Support team. This guide explains how to work around account access issues, and get the help you need.
Environment
legacy Twilio Console
Procedure
The Help Center Assistant can provide solutions from content on any of our external documentation sites, including API docs, Support knowledge base articles, Blogs, Code Exchange, Twilio Labs, Guidelines, and more. It will also help you submit a ticket if it detects you need assistance.
- Go to help.twilio.com, or select "Ask AI" in the upper right corner of the Help Center
- Ask the AI on how to access your account
- If still needed, follow-up and ask the AI to contact support
- Select the "Can't Login? Submit a ticket without logging in" option
- Complete the form.
Note: If you submit a ticket without logging in, you won't be able to see your account or support plan details. That means your ticket will be handled as if there is no plan on file, and the response time will be based on the priority level you choose. For the fastest support, follow all of the instructions to recover your login or access first.