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Why Is Segment Engage Locked as a Premium Add-On in Workspace?

Question

Why does the Engage feature in my Segment workspace show as a "Premium Add-On" and is not accessible?

Product

Segment

Environment

Segment Console

Answer

The Engage feature appears as a "Premium Add-On" in the Segment Console when the Engage Plus add-on is not enabled for the workspace. To access Engage features, the Engage Plus add-on must be included in your contract. If only Unify Plus or other add-ons are enabled, Engage will remain inaccessible and display as a premium feature.

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