Objective

This article explains how to regain access to a Twilio Segment account when the phone number used for two-factor authentication is no longer available.

Product

Twilio Segment

Environment

Segment Console

Procedure 

1. Go to the Segment login page and enter the account email address and password.
2. When prompted for phone verification, select Authenticate another way.
3. Choose the option to use a recovery code.
4. If a recovery code is not available, select the option to send a recovery code by email.
5. Check the email inbox associated with the Segment user account.
6. Enter the recovery code to complete login.
7. After logging in, go to User Settings.
8. Open the multi-factor authentication or two-factor authentication settings.
9. Update the phone number or adjust the authentication settings as needed.