SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Why Is a Source Event Missing From Journey Entry?

Question

Why does a new event appear in the Segment source schema but not in the Journey entry condition dropdown?

Product

Twilio Segment

Environment

Segment Console

Answer

New events can take some time to appear in the Journey entry condition dropdown. This delay is expected and does not necessarily indicate a data sync issue.

Wait some time, then check the dropdown again. If the event remains unavailable, contact Segment Support for further investigation.

Have more questions? Submit a request