Issue

Segment users may continue to receive email notifications about significant data volume changes for a source, even after the account has been marked as churned and access to the workspace is no longer available.

Product

Segment

Environment

Segment Console

Cause

Notifications are sent because the user opted into Integration Health alerts while the account was active. After churn, workspace access is removed, preventing users from disabling alerts directly in the console.

Resolution

To stop receiving these notifications, send an email to the unsubscribe address provided in the notification (e.g., friends+unsubscribe@segment.com). This will remove the user from the alert group and stop further emails.