Question

How can I enable the ticket_comments collection for my Zendesk connection in Segment? 

Product

Segment

Environment

Segment Console

Answer

The ticket_comments collection is not included by default for Zendesk sources in Segment, but it can be enabled by contacting Segment Support. You may be asked to provide the Zendesk instance ID or URL where you want the collection enabled. Once this information is provided, support will proceed with enabling the collection.