Issue
When previewing a linked audience in Segment Engage, users may see the error message: "We were not able to load a preview of your entities from your warehouse." This prevents the audience preview from loading as expected.
Product
Segment
Environment
Segment Console
Cause
This error can occur due to a temporary issue loading data from the connected warehouse when generating the audience preview. In many cases, the issue resolves on its own without requiring any changes to the warehouse connection or audience configuration.
Resolution
- Navigate to the linked audience in Segment Engage and attempt to preview it again.
- If the preview loads successfully, no further action is needed, the issue was likely temporary.
- If the error persists, capture a HAR file while reproducing the issue:
- Open Chrome and go to the page where the error occurs.
- Open Developer Tools (Ctrl+Shift+I / Cmd+Option+I) and select the Network tab.
- Ensure recording is active and Preserve log is checked.
- Clear existing logs, then reproduce the error.
- Right-click the network request list and select Save all as HAR with content.
- Contact Segment Support with the HAR file and a screenshot of the error for further investigation.
Additional Information
If the error persists after retrying, also note any recent changes made to the warehouse connection, as this can help support narrow down the cause.