Issue
If you are unable to make or receive calls to certain international destinations using your Twilio number, you may need to adjust your Voice Geo Permissions. Twilio restricts outbound calling to some countries and number types by default to protect your account from fraud and misuse. These restrictions are categorized as "Low Risk" and "High Risk" destinations.
This article explains how to enable the necessary permissions to allow calls to your desired destination.
Symptoms
- Geo-permission failures trigger distinct error codes depending on the call type: 13227 indicates an outbound-dial call failure, 32205 corresponds to an Elastic SIP Trunking termination failure, and 21215 denotes a failed outgoing API call
- To locate error logs in the Twilio Console, check the Debugger or Error Logs section for codes 13227 and 32205; note that outgoing API error code 21215 will not generate a console debugger log.
Product
Programmable Voice
Resolution
1. Identify the Required Permission
- Use the Phone Number Permission Check tool in the Twilio Console to check if your destination number is classified as "Low Risk" or "High Risk."
- If your number is "High Risk," you must enable High Risk permissions for the relevant country.
2. Access the Geo Permissions Page
-
Legacy Console:
Voice Geo Permissions (Legacy Console) -
New Console:
Voice Geo Permissions (New Console)
3. Enable the Required Permission
- On the Geo Permissions page, locate the country you wish to enable.
- Check the box for "High Risk" (or "Low Risk" if needed) next to the country.
- Click Save to apply your changes.
4. Test Your Calls
- After saving, try making or receiving the call again.
- If the issue persists, double-check that the correct permissions are enabled and that you are using the correct number format.
Troubleshooting
If you continue to experience issues after updating your geo-permissions:
- Confirm that you have saved your changes in the Console.
- Ensure you are calling the correct number and using the correct country code.
- Review any error messages in your Twilio logs for additional details.
- If you need further assistance, reach out to Twilio Support with the error code and details of your call attempt.