Issue

When viewing the Audience Destinations UI, your configured destination mappings do not appear under Matching Mappings, even though identify() events containing the required event traits are actively being delivered.

Product

Segment 

Environment

Segment Console

Cause

This issue occurs when an event trait is evaluated as a string rather than a boolean condition within the UI rule setup. For example, evaluating a boolean property as Event Trait = 'true' instead of Event Trait is True prevents the UI from recognizing matching events for the destination mapping.

Resolution

1. Log in to your Segment workspace.

2. Navigate to Engage > Audience Destinations and select the affected audience and mapping.

3. Edit the evaluation rule for your event trait.

4. Update the condition from string equality (e.g., Event Trait = 'true') to a boolean evaluation (e.g., Event Trait is True).

5. Save the updated mapping configuration.

6. Refresh the page to verify that the destination mapping appears under Matching Mappings.