Issue
When attempting to transfer a Task to another TaskQueue, the TaskQueue is not listed in the Queues tab of the WorkerDirectory Flex UI component.
Product
Twilio Flex
Cause
If a TaskQueue has not been used within the last 30 days, it will become inactive and will not be displayed in the Queues tab of the WorkerDirectory Flex UI component. As a result, Flex agents will not be able to transfer Tasks to the expired TaskQueue.
Resolution
To address this issue, simply reset the expiration of your TaskQueue by routing an inbound task to the TaskQueue. Each additional task and any transfers will reset the expiration time to 30 days.
Additional Information
You can read more about TaskQueues and the WorkerDirectory Flex UI component at the following links: