Question
Can I request a destination that Twilio Segment doesn't currently support? Is it on the roadmap, and is there a workaround in the meantime?
Product
Twilio Segment
Environment
Segment Console
Answer
If the destination you are looking for is not in the current catalog, you can submit a request directly from your workspace:
- Go to your Workspace > Connections > Catalog > Destinations.
- Click on Requests (or use this link)
- Submit or upvote the integration you would like to see added.
Requests with more upvotes help the product team prioritize which destinations to build next. However, adding a new destination to the catalog is not guaranteed and timelines are not published in advance.
In the meantime, you can often achieve similar functionality using Destination Functions, which let you send data from Segment to any custom HTTP endpoint. This means you can build your own integration with most third-party APIs, including ones that do not yet have a native Segment destination.
Additional Information
Destination Functions require some custom code (JavaScript) to map Segment events to the target API's expected request format. For more details, refer to the Segment Destination Functions documentation.