Issue

Users may find that the option to create Event-Triggered Journeys (Journeys v2) is missing or unavailable in their Segment workspace, even though it is available in other environments or was previously accessible.

Product

Segment

Environment

Segment Console

Resolution

To resolve the issue:

1. Verify that the user has the required permissions to create Event-Triggered Journeys in the workspace.
2. Confirm that the Journeys v2 feature is enabled for the workspace. If journeys have been created previously, the feature should be active.
3. Try accessing the Segment Console using a different browser or incognito/private mode to rule out browser-specific issues.
4. If the problem persists, collect and provide screenshots or videos of the issue to support for further investigation.

Additional Information 

Feature availability may depend on workspace configuration and user roles. Temporary UI issues can often be resolved by refreshing the page or switching browsers. Providing clear visual evidence helps expedite troubleshooting if the issue cannot be resolved through the above steps.