Objective
If you need to target users who performed any specific action within a specific time window (such as the last 24 to 72 hours), you can achieve this by creating an audience in Twilio Engage. This guide explains how to isolate users based on core tracking events by utilizing the in between time-window property in the audience builder.
Product
Twilio Segment
Environment
Segment Console
User Account Permission/Role(s) Required
Workspace Owner or Engage User
Procedure
Log in to the Segment Console and navigate to your Engage space.
Navigate to Engage, select the Audiences tab, and then click Create.
Click Add Condition and choose the Performed an Event option.
Select the specific core tracking event you want to filter by from the available options.
Select the in between time-window property, which allows you to specify events that occurred over a rolling time window in the past.
Configure the specific timeframe for your condition. For example, to target a 24 to 72-hour window, set the condition to look for users who performed the event in between 1 and 3 days ago.
Click Preview Results to see the total number of users who meet the audience criteria.
Once the audience is created and finishes computing, click Select Destinations to connect the audience to your preferred destinations to automatically sync this list of users for your targeted campaigns.