Issue

You are unable to save new modifications to an Audience or Journey within your workspace. While your existing setups continue to run, any attempt to save edits is blocked, and the system indicates that your workspace has already exceeded its allotted usage limits for Audiences or Journey Steps.

Product

Twilio Segment

Environment

Segment Console

Cause

This issue occurs when a workspace transitions from the legacy Engage billing model (which utilized compute credits) to the current model that enforces explicit feature limits.

Following a contract renewal or account model migration, the system strictly enforces the specific allocations defined by your new plan tier. If your active workspace usage already exceeds the newly defined structural limits for Audiences or Journey Steps, the platform blocks any further modifications until the workspace is brought back into tier compliance.

Resolution

To resolve this block and resume saving changes, you must align your workspace usage with your contract limits or upgrade your plan allocations. Choose one of the following options:

• Reduce Workspace Usage: Navigate to your workspace usage settings to audit your current assets. Identify and delete any outdated, inactive, or redundant Audiences, or consolidate your active paths to reduce the total number of Journey Steps. Once your total usage drops below your plan's included thresholds, full saving capabilities will be restored.

• Request a Limit Increase: If your production workflows require maintaining your current asset volume, reach out to your Account Executive or Customer Success Manager (CSM). They can help evaluate your workspace needs and update your contract tier to increase your feature limits.