Will tracked MTUs transfer when moving a source to another workspace? – Twilio Support

Question

Will tracked MTUs transfer when moving a source to another workspace?

Product

Twilio Segment

Environment

Segment Console

Answer

Yes. If a source is moved to another workspace during a billing period, the MTUs already tracked for that source during the current usage month will transfer with the source.

This behavior prevents the same users from being counted and billed twice simply because the source changed workspaces. For example, if a user was tracked on a source in Workspace A earlier in the month and the source is moved to Workspace B later that same month, the MTU history for that source moves to Workspace B rather than remaining attributed to Workspace A.

As a result:

MTUs for the transferred source are removed from the original workspace's usage totals.
MTUs for the transferred source appear in the destination workspace.
The same users are not counted in both workspaces for the transferred source during the same billing period.

Additional Information

Segment only deduplicates users across sources within the same workspace. Users are not deduplicated across separate workspaces. If a customer splits sources across multiple workspaces, overlapping users may be counted independently in each workspace going forward.