SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

What is Segment’s retry logic for failed destination calls?

Question

What is Segment’s retry logic for failed destination calls?

 

Product

Twilio Segment

 

Environment

Segment Console

 

Answer

Destination APIs often fluctuate in availability due to network failures, bugs, or server overload. To maintain high delivery rates, Segment automatically retries failed destination API calls for a window of four hours

These attempts utilize a randomized exponential backoff strategy, which progressively increases the time between retries. This approach allows temporary issues to resolve without further taxing the destination, substantially improving overall data reliability.

 

Additional Information 

For more information, please refer to the following:

 

Have more questions? Submit a request
Powered by Zendesk