Question
How can I identify which sources or event types are driving my usage volume?
Product
Twilio Segment
Environment
Segment Console
Answer
To help you pinpoint exactly where your volume is coming from, we recommend a two-step approach using a high-level export for a quick check and our Public API for a deeper dive:
-
High-Level Overview via Workspace Export:
If you need to see where your user volume is concentrated at a glance, you can pull a summary of every source in your workspace. Navigate to Workspace Settings > Usage & billing > Download CSV. This file gives you a breakdown of Monthly Tracked Users (MTUs), tracking cumulative daily identified and anonymous user counts per source. Please note that this export tracks user counts rather than raw event volume, as individual user activity and event generation can vary.
-
Granular Deep Dive via Public API:
For a more detailed look, especially if you suspect "leaky" sources or want to see how anonymous users are being counted - our Public API is the best tool for the job. It provides daily cumulative MTU counts for specific periods, allowing you to spot trends or anomalies that a static CSV might miss. You can utilize the following endpoints:
- Get Daily Per Source MTU Usage: Best for isolating volume spikes to a specific source.
- Get Daily Workspace MTU Usage: Best for reviewing your total footprint across all sources.
Additional Information
Please note that the Public API is available to customers on Team or Business plans. For more information regarding our Public API and how to get started, you can read more here.